Refund & Return

Effective Date: 10/01/2023

Overview

At Bionik Nutrition, we prioritize customer satisfaction and quality assurance. Our refund and returns policy is valid for 7 days from the date of delivery. If more than 7 days have passed, unfortunately, we won’t be able to offer a full refund or exchange.

To qualify for a return, the item must be unused, in the same condition you received it, and in its original packaging.

Refunds

Once your return is received and inspected, we will notify you via email regarding the status of your refund—approval or rejection.

If approved, your refund will be processed and a credit will be applied automatically to your original method of payment within 5–7 business days.

Late or Missing Refunds

• First, check your bank account again.
• Then contact your credit card company—it may take some time before your refund is officially posted.
• Next, contact your bank. There is often a processing time before a refund is reflected.
• If after following the above steps you still haven’t received your refund, please contact us at bioniknutrition@gmail.com.

Sale Items

Please note that only regular priced items are eligible for a refund. Sale or promotional items are non-refundable.

Exchanges & Replacements

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please email us at bioniknutrition@gmail.com and ship your product to the following address:

Address for Exchanges:
SHOP NO-106, FIRST FLOOR,
PRAHARSH HIGHLAND, SAFAL PARISAR ROAD,
NEAR SOUTH BOPAL, SOUTH BOPAL,
AHMEDABAD, GUJARAT – 380058

Replacement or exchange product will be delivered within 5–7 business days.

Shipping Returns

To return your product, please ship it to:

Returns Address:
SHOP NO-106, FIRST FLOOR,
PRAHARSH HIGHLAND, SAFAL PARISAR ROAD,
NEAR SOUTH BOPAL, SOUTH BOPAL,
AHMEDABAD, GUJARAT – 380058

You will be responsible for your own return shipping costs. Shipping charges are non-refundable. If your return is approved and refunded, the cost of return shipping will be deducted from your refund amount.

Delivery timelines for replacement products may vary based on your location.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee the receipt of your returned item.

Need Help?

For questions related to refunds, returns, or exchanges, feel free to contact our support team:

• Email: bioniknutrition@gmail.com
• Phone: +91 73594 5255
• Website: https://bioniknutrition.com

Also, please review our Terms & Conditions and Privacy Policy for more information.